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Troubleshooting

Our products are designed to be easy to setup and operate. However, if you should have need for assistance, please call Tech Support at 800-207-6269, or e-mail us at: techsupport@lookoutportablesecurity.com

Please review the following Frequently Asked Questions. If you do not find your answer, please send us a message describing your problem.

The AgentTop

If your Agent system is not working properly, first check the following Q&A and special notes:

1. Check the battery - get a meter and check to see that the battery is good, without the charger plugged in.  If the voltage is 12V or higher, then the battery appears good.  If your battery is under 12V, please use the charger to charge the battery overnight.  Take out the lid screws to expose the battery, to check it.


2. Check the charger - if the red 'charger on' light is on, your charger is probably good and the system is probably charging the battery.  To check, put a meter across the battery with the charger plugged in.  If the voltage is 13V or higher, then the charger is working.


3. Check the fuse on the circuit board - make sure the fuse is not blown.


4. If your sensors aren't tripping the unit - For standard range Visonic sensors, make sure the 8 position DIP switch is the same for all sensors AND the receiver inside the Spy II.  These must be exactly the same, if the sensors are to work correctly.  Also, make sure that the 4 position DIP switch has either 1 or 2 ON and 3 and 4 OFF.  "1" sets off zone 1 and "2" sets off zone 2.  "3" is used for an entry delay sensor and should not be used to normally trip a zone.  For long range Inovonics sensors, try reprogramming the sensor to the receiver by using the FA116 Inovonics programmer.


5. The radio inside the Agent does not normally stay powered, unless there is an alarm to broadcast.  The radio turns off to save battery power.  Once an alarm has been detected by the Agent, the radio powers up and announces the alarm twice.  There is an alarm holdoff time (default 15 seconds) in which no other alarms will be broadcast.  This is to allow radio traffic without the Agent system tieing up the radio channel.  Do not turn off the radio, it is set specifically for your system.  The keyswitch will turn off your system.


6. You can use an unlimited number of sensors with your Agent, as long as they are within range of the system.  For long range, if you have more than 16, then the supervision feature of the sensors becomes limited.


7. If you are remotely controlling your Agent system with a radio keypad, make sure the volume level of the radio is 1/2.


8. If you still can't solve your problem, please call us.  We will be glad to help you.

The DispatcherTop

If your Dispatcher system is not working properly, first check the following Q&A and special notes:

1. Check the battery - get a meter and check to see that the battery is good, without the charger plugged in.  If the voltage is 12V or higher, then the battery appears good.  If your battery is under 12V, you need to replace it.  You should replace the battery every 3 years.


2. Check the charger - if the red 'charger on' light is on, your charger is probably good and the system is probably charging the battery.  To check, put a meter across the battery with the charger plugged in.  If the voltage is 13V or higher, then the charger is working.


3. Check the fuse on the circuit board - make sure the fuse is not blown.


4. If your sensors aren't tripping the unit - change the battery or try reprogramming the sensor to the receiver by using the FA116 Inovonics programmer. The batteries should be changed about every 3 years.


5. Check to make sure your sensor repeaters are still operational and plugged in.  This can cause several different sensors not to be able to transmit the signal back to the Dispatcher.


6. If you are having issues connecting to the PC software, please proceed to the PC troubleshooting section.


7. If you still can't solve your problem, please call us.  We will be glad to help you.

Lookout DTTop

Please call us for Lookout DT issues and questions. We will be glad to help you.

The Spy IITop

If your Spy II is not working properly, first check the following Q&A and special notes:

1. Check the battery - get a meter and check to see that the battery is good, without the charger plugged in.  If the voltage is 12V or higher, then the battery appears good.  If your battery is under 12V, please use the charger to charge the battery overnight.


2. Check the charger - if the red 'charger on' light is on, your charger is probably good and the system is probably charging the battery.  To check, put a meter across the battery with the charger plugged in.  If the voltage is 13V or higher, then the charger is working.


3. Check the fuse on the circuit board - make sure the fuse is not blown.


4. If your sensors aren't tripping the unit - For standard range Visonic sensors, make sure the 8 position DIP switch is the same for all sensors AND the receiver inside the Spy II.  These must be exactly the same, if the sensors are to work correctly.  Also, make sure that the 4 position DIP switch has either 1 or 2 ON and 3 and 4 OFF.  "1" sets off zone 1 and "2" sets off zone 2.  "3" is used for an entry delay sensor and should not be used to normally trip a zone.  For long range Inovonics sensors, try reprogramming the sensor to the receiver by using the FA116 Inovonics programmer.


5. The radio inside the Spy II does not power up, unless there is an alarm to broadcast.  The radio turns off to save battery power.  Once an alarm has been detected by the Spy II, the radio powers up and announces the alarm twice.  Wait until the System Busy light goes out, before tripping the alarm again.


6. You can use an unlimited number of sensors with your Spy II, as long as they are within range of the system.  For long range, if you have more than 16, then the supervision feature of the sensors becomes limited.


7. If you still can't solve your problem, please call us.  We will be glad to help you.